Privacy Policy

Last updated: October 5, 2026

Elite Printing Group ("EPG," "we," "our," or "us") respects your privacy. This policy explains how we collect, use, and disclose personal information through eliteprintinggroup.com and in connection with inquiries, quotes, printing, design, mailing, and related services.

This policy provides information about our practices. Using our website or requesting a quote does not, by itself, constitute consent to promotional messages or other processing that requires separate consent.

Information We Collect

Depending on the services you request and how you interact with us, we may collect:

• Contact details: your name, company name, email address, phone number, and billing or delivery address.
• Project and order details: the services requested, quantities, deadlines, specifications, estimates, approvals, order history, and correspondence.
• Files and print content: artwork, photographs, documents, mailing lists, and other materials you provide. These materials may contain personal information about you or other people.
• Portal information: account and business details, order activity, shipping information, and approvals where you use a branded ordering portal.
• Technical information: IP address, browser and device information, pages visited, referring pages, and website interactions collected through hosting, analytics, and related website tools.

We receive information from you, from your organization or authorized representatives, and from providers involved in delivering requested services. For direct-mail projects, this may include recipient information obtained from a mailing-list provider for the campaign.

How We Use Information

• Respond to inquiries and prepare quotes or print audits.
• Review artwork, prepare proofs, and complete printing or design work.
• Process orders, coordinate delivery or mailing, and maintain project records.
• Manage customer accounts and branded ordering portals.
• Communicate about estimates, approvals, deadlines, invoices, and support requests.
• Understand website usage, improve our services, and protect against misuse.
• Meet applicable legal, tax, and recordkeeping obligations and resolve disputes.

Project Files & Mailing Lists

We use files and mailing information supplied for a project to prepare, produce, and deliver the requested work and provide related support. Relevant information may be made available to providers involved in production, addressing, mailing, shipping, or file storage.

Please provide only information you are authorized to share and that is needed for the project. Contact us before sending sensitive or confidential material so we can discuss appropriate transfer and handling arrangements.

When we handle a customer organization's data on its behalf, the applicable service agreement and lawful customer instructions also govern that work. Requests concerning a mailing list or other information controlled by a customer may need to be directed to that organization.

Service Providers & Information Sharing

We use providers to support website hosting, forms, customer relationship management, communications, file storage, analytics, and service fulfillment.

Our website and customer-management tools include GoHighLevel, also known as HighLevel, and related LeadConnector services. These tools may process information submitted through website forms and related communications.

Depending on your project, information may also be disclosed to printing and production partners, mailing-list providers, postal services, shipping carriers, and providers supporting your ordering portal. Within an organization-managed portal, authorized administrators may have access to account and order information consistent with their role.

We may disclose information when required by law or valid legal process, or where legally permitted and reasonably necessary to address fraud, protect safety, or defend our rights.

We do not sell personal information submitted through our contact or quote forms.

Cookies & Google Analytics

Cookies are small files stored on your device. Our website may use cookies and similar technologies to support functionality, security, and website measurement.

We use Google Analytics to understand how visitors find and interact with our website. Analytics may involve online identifiers, device and browser information, pages viewed, referral information, and website interactions. This information helps us assess performance and improve the site.

Cookie and analytics data are not necessarily anonymous and may qualify as personal information under applicable privacy laws.

Learn more about how Google uses information from sites and apps that use its services. You can also review the Google Analytics Opt-out Browser Add-on for supported browsers. This add-on limits Google Analytics collection where supported; it does not disable all website technologies.

You can manage or delete cookies through your browser settings. Restricting cookies may affect some features. Browser cookie settings do not necessarily stop every form of data collection.

Communications & Your Preferences

When you contact us or request a quote, we may use the contact details you provide to respond and communicate about the requested work. Submitting an inquiry does not, by itself, enroll you in promotional text messaging.

If you receive promotional emails from us, you may unsubscribe using the link in the email or by contacting us. We obtain consent where required by applicable law. Marketing opt-outs do not necessarily stop communications needed to manage an active project, respond to you, or meet legal obligations.

Data Retention

We retain information for as long as reasonably necessary for the purposes described in this policy, including fulfilling projects, supporting accounts, maintaining business records, complying with legal requirements, and resolving disputes.

Retention varies by the type of record and any applicable project agreement. Contact us if you need a specific retention or deletion arrangement for artwork, mailing lists, or other project materials. We may retain limited information needed to honor an unsubscribe request.

Data Security

We use reasonable administrative and technical safeguards designed to protect personal information. However, no website, transmission method, or storage system can be guaranteed completely secure.

Please do not include passwords, full payment-card details, or unnecessary sensitive information in general inquiry forms or ordinary email.

Your Privacy Requests

You may contact us to request access to, correction of, or deletion of personal information we hold about you. Depending on applicable law and our role in handling the information, you may also have rights to obtain a portable copy or opt out of certain processing, including targeted advertising, sale, or certain automated profiling.

We will review requests in accordance with applicable law and may need to verify your identity. Some information may need to be retained for legal obligations or other permitted purposes. If we decline a request, you may contact us to ask for reconsideration or submit an appeal where that right applies.

If the information was supplied by your employer or another customer organization, we may need to coordinate with that organization or direct your request to it.

Children's Privacy

Our website and inquiry forms are intended for businesses and other customers seeking printing services and are not directed to children under 13. If you believe a child under 13 has provided personal information directly through our website, contact us so we can review and address the matter.

Information about minors included in customer-supplied printing materials is handled as project information, as described above.

External Links

Our website may link to social media or other external websites. Those services have their own privacy practices. Please review their policies before providing personal information.

Changes to This Policy

We may update this policy as our services or information practices change. We will post the updated version here with a revised date and provide additional notice or obtain consent where required by law.

Contact Us

For privacy questions or requests, please contact: